Professional Refund & Cancellation Policy

Cancellation & Refund Policy

At Majestic Medical Transportation Inc., we strive to provide reliable, timely, and high-quality non-emergency medical transportation services.
To ensure fair scheduling, driver availability, and smooth operations, our cancellation and refund policy is outlined below.

Refund Eligibility

A full refund will be issued for any trip canceled 24 hours or more before the scheduled pickup time.

Late Cancellations

Cancellations made less than 24 hours before the scheduled pickup time are considered late cancellations.
In this case, the full trip fee will be charged, and no refund will be issued.

No-Show Policy

If the patient or responsible party is not present at the pickup location within 15 minutes of driver arrival, the trip will be marked as a No-Show.
No-Show trips are fully charged, and no refund applies.

Rescheduling

Trips may be rescheduled at least 12 hours in advance, subject to vehicle and driver availability.
Rescheduling done less than 12 hours before pickup may result in additional charges.

Cash Payments

If a trip is paid in cash and later canceled late or results in a No-Show, the payment becomes non-refundable.

Card or Online Payments

Refunds for eligible cancellations (24+ hours) will be processed within 3–5 business days back to the original payment method.

Driver Dispatch Rule

Once a driver has been dispatched or is already en route, the trip is automatically considered non-refundable.

Contact for Refunds & Cancellations

For all cancellation or refund requests, please contact us:
📞 (346) 501-6789
🌐 www.majesticmti.com
📧 majesticmedical911@gmail.com

Majestic Medical Transportation Inc.
“We move with care.”